Kalsi Solicitors is committed to providing a high standard of legal service to all its clients. If, however, you are not satisfied with any aspect of our service, complaint handling procedures are in place to deal with your concerns.
If at any point you become unhappy or concerned about our service, you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.
However if your concerns are still not resolved and you would like to make a formal complaint, you can do this by sending an email to management@kalsisolicitors.com and a member of our client care team will reply to you within 7 days. Alternatively, you can put your complaint in writing and addressed to:
Rupinder Gill
C/o Client Care Team
1 Demonfort Square
Leicester
LE1 7ER
Your complaint will be formally acknowledged upon receipt and you will be provided with a copy of our complaints handling policy which sets out exactly how your complaint will be handled with timescales.
Please note once you have gone through our internal complaints procedures and you are not happy with our final response and suggested resolution, you are able to take your complaint further to the Legal Ombudsman.
If you would like more information about the Legal Ombudsman, you can contact them directly.
- Telephone: 0300 555 0333
- Email: enquiries@legalombudsman.org.uk
- Website: www.legalombudsman.org.uk
The Legal Ombudsman correspondence address is:
Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ